Get Financially Stable

Financial Coaching


The Journey to Financial Success Starts Here!

Financial Coaching is a client-driven process in which individuals and families work to reach personalized goals related to improving their financial well-being. Coaches offer tools and resources, encouragement, and monitoring throughout the process of self-directed behavior change.  A financial coach can help you with topics such as:

  • Organizing financial paperwork
  • Setting up a budget that works for you
  • Reducing debt
  • Improving credit scores
  • Saving for the future 
    • ask your Financial Coach about Safety Net Savings, a program that rewards you for saving for emergencies - only available for active participants in the Financial Coaching program and Money Management classes. 

See this four-minute video for a demonstration of the coaching process.

Depending on your goals, the coaching program
may include up to eight one-on-one sessions.

Program Contact
(512) 610-4026


The program is available to households with an annual income below $50,000.

Schedule an Appointment

Community Financial Center (Stassney)

2600 West Stassney Lane 
(at the corner of West Gate and Stassney)
CapMetro Routes 311 & 238
Click here for a map!

Hours (pending coach availability)

Monday - Thursday 10 am-7 pm
Friday - Saturday 9 am-1 pm
Closed Sundays

Community Financial Center (Highland Mall)
Inside Highland Mall, upper level, across from the food court
6001 Airport Blvd
Austin, TX 78752
CapMetro Routes 7, 10, 300, 320, 350 and MetroRail


HOURS (pending coach availability)
Tuesday - Thursday 11 am-7 pm
First and Third Saturday of each month, 10 am-1 pm
Closed Sundays

What should I bring?
  • Please bring proof of income (a recent pay stub, last year's tax return or award letters). 
  • We also recommend bringing any paperwork that you would like to review with your Financial Coach. 
  • If you are able, please also take the time to print and fill out the intake form

Personal Financial Toolkit
If you have not yet seen a Financial Coach and want to start working on your finances on your own, these quick tips can help you get started: 

Checking Account Checklist
Build Your Budget
Save for Your Future
  • Just getting started?  Money 101 will help you get the basic information you need to manage your finances.
  • If you are serious about paying off your debt, PowerPay  can help you make your debt repayment plan.
  • Want to learn more about when and why businesses pull credit reports?  Get information about how your credit affects your insurance, potential employers and buying a car.

Frequently Asked Questions

Who are the Financial Coaches? Financial Coaches are trained volunteers. Many of them come from financial professions, while others just love budgeting in their free time. Either way, they want to share their knowledge and talents with the community. 

What can Financial Coaches and Credit Counselors help me with? Many of our volunteers are both Financial Coaches and Credit Counselors. To make sure you get an appointment with the right kind of volunteer, keep in mind what each type of volunteer can do. 

A Financial Coach can help you:

  • Create a plan to reach your goals
  • Organize your financial paperwork
  • Create a budget that works for you
  • Create a plan to reduce your debt
  • Find a bank account that's right for you
  • Deal with debts in collections
  • Create a plan to save for your future or for emergencies
  • Enroll in Safety Net Savings, a program that rewards you for saving for emergencies

A Credit Counselor can help you:

  • Review your credit report line by line
  • Create a plan for improving your scores
  • Dispute inaccurate information on your credit report

See how the Financial Coaching program helped Donna!

What can Financial Coaches NOT help me with? 
Financial Coaches cannot help you:

  • File for bankruptcy
  • Address legal matters
  • Choose or open investment accounts
  • Address tax issues
  • Modify a mortgage to prevent foreclosure

Can my Financial Coach resolve my challenges for me? No, but after meeting with a Financial Coach, you will be equipped with the tools and resources you need to resolve them yourself. Your coach is your partner in finding the solution to your financial concerns or planning the path to reaching your financial goals.

Can I get my debts consolidated through Financial Coaching? No. A Financial Coach can help you create your own plan to get out of debt on your own for free. It's up to you to follow your plan. Your Financial Coach can be there to help you stay on track.

Is there a fee? No. Volunteers and donors provide the support needed to operate the program. There is no cost for qualifying participants. In order to qualify, a participant must have an annual household income under $50,000.

What if my annual income is more than $50,000 a year?
 We recommend visiting one of the following organizations: